Legal
Refund Policy
Keys are digital goods delivered the second they are redeemed. Here is exactly when we replace them and when we cannot.
We replace
- A key that fails to redeem and still shows as available in the database.
- A key that activated the wrong tier because of a platform bug.
- A duplicate purchase of the same key from the same payment.
We review
- Accidental activation on the wrong account — one courtesy transfer per key.
- Partial downtime affecting a single tool for more than 72 hours.
- Chargebacks filed in good faith before premium was used.
We cannot refund
- Keys already redeemed and used to unlock premium tools.
- Accounts banned for abuse, reselling or attacking third-party servers.
- Discord account bans caused by self-bot tooling — that risk is yours.
- Buyer's remorse after a working key has been activated.
How to open a claim
01
Open a ticket
Join the Discord and create a ticket in the support channel.
02
Send proof
Include the key, your Discord ID and a screenshot of the premium page.
03
Bot or owner replies
The manager bot logs the claim; the owner approves replacements within 48 hours.